Our Responsible Gaming Promise

Our Commitment to Safer Play

We at KingBilly Casino are committed to promoting a culture of safe, informed and balanced gaming. Our platform is built on the principle that gambling should remain a form of entertainment, never a source of financial or emotional stress. Our team works continuously to ensure that our products, promotions and communications reflect this commitment, and we regularly review our practices to align with responsible gambling standards.

Our King Billy platform operates under a licence issued by the Government of the Autonomous Island of Anjouan, and we follow the regulatory requirements attached to that licence, including measures around player protection, fair play and responsible marketing. We never target vulnerable individuals, and we work hard to ensure our promotional materials are clear, honest and free from misleading claims. For details on our current promotions, you can always review our KingBilly bonus terms to understand how offers are applied responsibly.

Age Verification and Player Protection

Access to our games is strictly limited to adults who meet the legal gambling age in their jurisdiction. When you register with us, we ask you to confirm your age and identity, and we may request verification documents at any stage of your journey with us. This process protects both you and our platform, and it ensures that only eligible players can access our slots, live casino games, jackpots and promotions.

If we ever have reason to believe that an account has been opened by someone underage, or by someone using another person's identity, we will suspend that account immediately while we investigate. We take this responsibility extremely seriously, and we ask our community to help us maintain a safe environment by never sharing account access with anyone else, including family members.

Tools to Help You Stay in Control

We've built several practical tools directly into our platform so you can manage your play in a way that suits you. Our KingBilly support team can help you activate any of the following options, and you're always welcome to reach out if you'd like guidance on which tool might work best for your situation.

• Deposit Limits – Set daily, weekly or monthly caps on how much you can deposit into your account.
• Loss Limits – Define a maximum amount you're willing to lose over a chosen period.
• Wager Limits – Control how much you stake across your sessions.
• Session Time Reminders – Receive alerts once you've been playing for a set amount of time.
• Cooling-Off Periods – Temporarily pause your account for a short period, from 24 hours up to several weeks.
• Self-Exclusion – Close your account for an extended period, or permanently, if you feel this is the right choice for you.

At King Billy, we make it simple to activate these tools through your account settings or by contacting our support team directly. Once a limit is set, we apply it immediately, and any request to increase a limit is only processed after a short reflection period, giving you time to reconsider if needed.

Self-Exclusion at King Billy Casino

If you decide that a break from gaming is the right step, our self-exclusion programme allows you to close your account for a defined period or indefinitely. During self-exclusion, we will remove your access to our games, and we will not send you marketing emails, bonus offers or promotional notifications. We at KingBilly Casino respect this decision fully, and reactivation before the agreed period ends is not possible, even upon request.

Recognising the Signs of Problem Gambling

Most of our players enjoy our games purely for entertainment, but for a small number of people, gambling can become difficult to manage. We encourage everyone in our community to stay mindful of their habits and to reach out for support if needed. Some signs that gambling may be becoming a problem include:

• Spending more time or money on gambling than originally intended
• Chasing losses in an attempt to win back money
• Borrowing money or using funds meant for essential expenses to gamble
• Feeling anxious, irritable or preoccupied with gambling between sessions
• Neglecting work, relationships or responsibilities because of gambling
• Hiding gambling activity from friends or family

If any of this sounds familiar, we want you to know that support is available, and reaching out is a sign of strength, not weakness. Our KingBilly team is here to help you access the right resources, and we can guide you toward setting limits, taking a break, or connecting with specialised support organisations.

Independent Support Organisations

Alongside the tools we provide directly, we also encourage players to make use of independent, professional support services. These organisations offer confidential advice, counselling and resources for anyone affected by problem gambling, whether that's you personally or someone close to you.

These organisations operate independently from our casino, and their services are typically free and confidential. We encourage you to explore their websites if you'd like a self-assessment tool, someone to talk to, or general information about managing gambling behaviour.

How to Set Limits on Your Account

Setting limits with us is a straightforward process, and our KingBilly Casino support team is always available to walk you through it if you'd prefer guidance.

1. Log in to your KingBilly login account
2. Navigate to your account settings or profile page
3. Select the Responsible Gaming section
4. Choose the limit type you'd like to set (deposit, loss, wager or session time)
5. Enter your preferred limit and confirm your choice
6. Contact support if you'd like to adjust, remove or increase any limit

We apply reductions to limits immediately, while increases go through a short waiting period to ensure the decision is made thoughtfully. This approach reflects our broader philosophy: we want every choice you make on our platform to be an informed and considered one.